
As email is a form of communication that we use every day. It is important to realise the potential risks involved with the narrow understanding of email ediqutte. In order to explain this further, experts suggest the following pro's and con's of the construction of an email.
Pro's
- "Think before you send" should be everyone's motto.
- Add simple clear phrases to emails to accentuate friendliness and courtesy, such as ''thankyou'' or ''nice to talk to you".
- Use appropriate language to suit a situation/environment. For instance in a formal environment you will use "Dear Peter Bradbury, however in a informal environment you may instead use "Hi Peter".
Con's
- Since email is an electronic form of communication it can become easily misinterpreted or miscommunicated as it does not have the advantage of body language or voice elements.
- Using unappropriate language such as blasphemy or crudeness in a work email is unacceptable and penalties will apply.
- "Less is more" as it is an unacceptable blunder to send chain emails at work, it also wastes time and appears unprofessional.
- Seven percent of communication is words, thirty eight per cent is the sound of our voice, leaving just fifty per cent our body language.
- "Once an email is sent it can not be brought back" so make sure you have read over what you have written and consider the following;
- Six hour rule - If you have written an email in anger,fustration or other negative emotions, it may be unethical or a mistake to send, so walk away or do something else and then in six hours time re-read it, re-vise it and you may have a different approach that is not triggered with such emotion.
- Grammer Checks - Always spell check emails and read over them to check for grammatically incorrect grammer.
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